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Help Desk Specialist
Coming soon to STC!
The purpose of the Help Desk Specialist Certificate is to prepare students for entry level employment in the information technology field. The program is designed to provide educational opportunities to individuals that will enable them to obtain the knowledge, skills, and attitudes necessary to succeed in the information technology field. Upon completing this program, students will be qualified to provide technical assistance to computer system users. Graduates will be prepared to answer questions or resolve computer problems for clients in person, by telephone, or from remote locations. Help Desk Specialists will be trained to provide assistance concerning the use of computer hardware and software, networks, printers, installation, peripherals, word processing, electronic mail and operating systems. Graduates of this program will be prepared to assist customers, troubleshoot hardware and software problems, and document solutions. Graduates will utilize knowledge of network and server operations and be able to educate users in resolving application and networking difficulties. The Help Desk Specialists Certificate will develop a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide students with a strong technical foundation which may adapt to any business and technical environment.
EMPLOYMENT OPPORTUNITIES
The certificate provides students with the basic knowledge and skills needed to obtain employment as Help Desk Support Representatives, Customer Service Representatives, Technical Support Representatives, or Call Center Specialists. Program completers will receive a Help Desk Specialist Certificate.
ADMISSIONS CRITERIA
- Submit a completed application and application fee;
- Be at least 16 years of age;
- Submit official high school transcript or GED transcript;
- Submit official college transcripts, if applicable;
- Meet the following assessment requirements:
Test Reading Writing Numerical Algebra ASSET 38 35 35 COMPASS 70 23 26 SAT 430 400 ACT 18 16 CPE 75 75 75
HELP DESK SPECIALIST CURRICULUM
The standard curriculum for the Help Desk Specialist certificate program is designed for the quarter system. Students may enter the program during Fall and Spring quarters. The Help Desk Specialist certificate takes approximately 5-7 quarters to complete. To graduate, students must earn a minimum of 38 credit hours.
| CURRICULUM OUTLINE | CREDITS | |
|---|---|---|
| OCCUPATIONAL COURSES | 35 | |
| CIS 106* | Computer Concepts (OL) | 5 |
| CIS 103* | Operating Systems Concepts (OL) | 6 |
| CIS 122* | Microcomputer Installation and Maintenance (OL) | 7 |
| CIS 1140* | Networking Fundamentals (OL) | 6 |
| CIS 1131* | Help Desk Concepts | 6 |
| CIS xxx* | Elective | 5 |
| FUNDAMENTAL OCCUPATIONAL COURSES | 3 | |
| SCT 100* | Introduction to Microcomputers (OL) | 3 |
* "C" or higher is required for designated courses.
(OL) designation indicates course is available online in selected quarters.
PROGRAM COSTS
(Costs are estimates and are subject to change.)
Tuition/Fees: $2376
Books/Supplies: $800